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At Epping Family Dental, your comfort, safety and peace of mind matter to us just as much as the treatment you receive. We want you to know exactly what to do if you need help when we are closed, how to reach us with questions or concerns, and who you can turn to if you ever feel something hasn’t gone quite right.

Temporary Closure – January Renovations

Epping Family Dental will be closed for renovations from 5 January to 12 January.
We will re-open on 13 January.

During this period, our phones and voicemail will be monitored periodically. For urgent dental issues, please follow the after-hours and emergency instructions below.

After-Hours and Emergency Dental Care

If you have a dental problem outside our normal opening hours or when the practice is closed:

1. Non-urgent concerns
If your issue is not an emergency (e.g. minor sensitivity, chipped tooth without pain, lost filling but no swelling):

  • Call our practice on (02) 9868 6288 and leave a detailed voicemail with your name, date of birth and best contact number.
  • You can also contact us via our website enquiry form and we will respond on the next business day.

2. Urgent dental problems when we are closed
If you have an urgent dental problem such as severe toothache, broken tooth causing significant discomfort, or a lost crown/temporary that is causing pain, you may contact our sister practice:

Family Focus Dental – our trusted sister practice (previously owned by Dr Douglas Lung, now led by Dr Simon Cha, a former associate at Epping Family Dental). FAMILY FOCUS DENTAL

  • Address: 160 Dunmore Street, Wentworthville NSW 2145
  • Phone: (02) 9636 8888
  • Emergency number: 0478 468 689
  • Website: familyfocusdental.com.au FAMILY FOCUS DENTAL

They provide general and emergency dental care and may be able to see you promptly if we are unavailable.

3. Serious dental emergencies

If you experience any of the following, please seek immediate care:

  • Rapidly increasing facial swelling
  • Difficulty breathing or swallowing
  • Uncontrolled bleeding
  • Significant trauma to the face, jaw or teeth (e.g. from an accident)

In these situations:

  • Call 000 for an ambulance, or
  • Present to your nearest hospital emergency department.

4. Existing Epping Family Dental patients – urgent advice

For existing patients of Epping Family Dental who have had recent treatment and need urgent clinical advice when the practice is closed, you may contact:

  • Dr Jeremy Lung – 0430 459 988

Please note this number is for urgent clinical matters only when the practice is closed. For bookings and routine enquiries, please use the main practice number above.

How to Provide Feedback, Compliments or Concerns

We welcome all feedback as it helps us improve our care and services.

Patients and carers can provide compliments, suggestions or complaints in any of the following ways:

  • In person: Speak with your treating dentist or any of our reception team.
  • By phone: Call us on (02) 9868 6288 and ask to speak with the Practice Manager.
  • In writing:
    • Via our website contact/enquiry form, or
    • By email or letter addressed to the Practice Manager (details available at reception and on our contact page).

We aim to acknowledge and address concerns as quickly as possible. Many issues can be resolved directly with the practice team.

If You Are Not Satisfied – Health Care Complaints Commission (HCCC) NSW

If you feel your concern has not been resolved, you are entitled to contact the NSW Health Care Complaints Commission (HCCC). The HCCC is an independent body that deals with complaints about health services and health practitioners in New South Wales. Healthdirect

Health Care Complaints Commission (HCCC) – NSW

The HCCC can provide information about your rights, how to make a complaint, and what to expect from the process.